Privacy Policy

Privacy Policy

Solmira respects your privacy and handles your personal data with care. This privacy policy explains what data we collect, why, and how we protect it, in accordance with the General Data Protection Regulation (GDPR).

1. Who we are

Solmira
Email: support@solmira.nl

2. What data we collect

When placing an order or contacting our customer service, we may collect the following data:

  • Name
  • Address details
  • Email address
  • Phone number
  • Payment details (processed via our payment provider)
  • Order history
  • IP address and browsing behavior on our website (via cookies)

3. Why we collect this data

We use your data for the following purposes:

  • Processing and shipping your order
  • Customer service and communication about your order
  • Handling returns and refunds
  • Improving our website and services
  • Marketing purposes, provided you have given your consent for this

4. Basis for processing

We process your data based on the performance of the contract, your consent (e.g., for marketing emails), and/or our legitimate interest in improving our services.

5. Sharing data with third parties

Solmira shares your data with third parties only to the extent necessary for the performance of the contract, including:

  • Shipping partners and logistics service providers, including parties involved in shipping from our production facility in Asia
  • Payment providers
  • Customer service and email platforms (e.g., for sending order updates)

We never sell your data to third parties for commercial purposes.

6. Transfer outside the EU

For order shipping, we work with partners outside the European Union. Where personal data is transferred outside the EU, we implement appropriate safeguards in accordance with the GDPR.

7. Retention period

We do not retain your data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required (e.g., for accounting).

8. Cookies

Our website uses cookies to ensure the website functions properly, to analyze usage, and, with your consent, for marketing purposes. You can adjust your cookie preferences via the cookie notification on our website.

9. Your rights

You have the right to:

  • Request access to the data we process about you
  • Have your data corrected or deleted
  • Object to the processing of your data
  • Withdraw your consent for marketing at any time
  • File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise these rights, please contact support@solmira.nl.

10. Security

Solmira takes appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

11. Changes

Solmira reserves the right to amend this privacy policy. The most current version will always be available on our website.