Refund and Returns Policy

Refund and Return Policy

At Solmira, we are committed to high-quality products and transparent terms of service. This return and refund policy sets out the conditions under which returns and refunds are accepted.

1. Statutory right of withdrawal (14 days)

The consumer has the right to dissolve the agreement within 14 days of receiving the product without giving reasons, in accordance with the statutory right of withdrawal.

Solmira, as a gesture of goodwill, extends this statutory withdrawal period to a maximum of 30 days after receipt of the product. This means that the total return period is 30 days. No additional statutory rights can be derived from this extended return period.

For returns within this total period of 30 days, the following binding conditions apply:

The product must be returned to our return address in Asia, where our production facility is located, within 30 days of receipt at the latest. The correct return address will be provided after registration of the return (see article 4).

The return shipment must be sent using a traceable shipping method (track & trace).

The customer is obliged to provide the track & trace code immediately by email to support@solmira.nl.

If no track & trace code is provided, the return shipment cannot be tracked. The risk of loss, delay or non-receipt lies entirely with the customer, and the right to a refund lapses.

Given that the return address is in Asia, the customer should take into account a longer shipping time for the return shipment. We recommend sending the return as soon as possible after registration.

2. Exclusion of the right of withdrawal

The right of withdrawal is excluded for products that are not suitable for return for hygienic reasons if the seal has been broken, the product has been used, or the product is no longer in its original condition.

3. 30-day Money-Back Guarantee

The 30-day money-back guarantee offered by Solmira is a goodwill arrangement and forms an integral part of the extended return period of a total of 30 days mentioned in article 1.

This guarantee only applies if all the following conditions are met:

The product is unused, undamaged, and complete.

The product is returned, if reasonably possible, in its original packaging.

The return shipment has been registered in advance.

The return shipment has been sent with track & trace to the return address in Asia provided by Solmira, and the track & trace code has been provided to us.

If one or more of these conditions are not met, the right to a refund lapses.

4. Registering a return

Returns must be registered in advance:

via the return form on the website, or

by email, stating the order number, to support@solmira.nl.

After registration, the customer will receive the return address of our facility in Asia. Unregistered returns may be refused.

5. Return shipping costs

All return shipments are entirely at the customer's expense and risk, unless the product is demonstrably damaged or incorrectly delivered. Given that the return address is in Asia, the shipping costs for a return may be higher than for a local shipment. The costs for return shipments will not be reimbursed.

6. Refund

After receipt and inspection of the return shipment, the purchase amount will be refunded within 14 days via the original payment method, provided all conditions have been met.

If the return shipment has demonstrably not been received or cannot be tracked due to the absence of a track & trace code, the right to a refund lapses.

7. Cancelling an order

An order can only be cancelled as long as it has not yet been processed or shipped. Once an order has been shipped, cancellation is no longer possible, and the return policy applies.

8. Damaged or incorrectly delivered items

If an item is received damaged or incorrectly delivered, this must be reported within 48 hours of receipt by email to support@solmira.nl, including clear photos of the product and the original packaging.

After assessing the report, Solmira will determine which solution will be offered. Depending on the nature and severity of the deviation, Solmira may, at its own discretion, proceed to replace the product, partially refund the purchase amount, provide a discount code for a subsequent order, or fully refund the purchase amount.

Insofar as a solution is offered out of goodwill, no rights can be derived from it, and it does not constitute an admission of liability.